Supporting Hands Care

Supporting Hands Care – Header
2/78 Anderson Street, Manunda, QLD, 4870
info@supportinghandscare.com.au
Call Now  +61 412 392 849

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Contact Us – Supporting Hands Care
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We're Here for You, Always

Whether you have a question, want to start your care journey, need urgent support, or simply want to chat — our friendly team is ready. Reach out today and let's take the first step together.

Send Us a Message Call +61 412 392 849
+61 412 392 849 info@supportinghandscare.com.au

Phone

+61 412 392 849

Email

info@supportinghandscare.com.au

Office

2/78 Anderson Street, Manunda, QLD, 4870

Response Time

Under 24 Hrs
Get In Touch

Let's Start a Conversation

No question is too big or too small. Our team of friendly coordinators is here to listen, guide, and help you find the right support. Reach out in whichever way feels most comfortable.

Phone — Call Us Anytime
+61 412 392 849
Available 24 hours a day, 7 days a week including public holidays. Free call from any Australian phone.
Email — Write to Us
info@supportinghandscare.com.au
Send us a detailed message and we'll respond within 24 hours, usually much sooner during business hours.
Office — Visit Us
2/78 Anderson Street, Manunda, QLD, 4870
Monday–Friday 8:30am–5:30pm. Please call ahead to schedule your visit so we can arrange a coordinator to meet with you.
WhatsApp — Message Us
+61 412 392 849
Prefer to message? Send us a WhatsApp and our team will respond promptly — great for quick questions or multilingual communication.
NDIS Registered
My Aged Care
Available 24/7
Free Consultation

Send Us a Message

Fill in the form below and a coordinator will personally respond within 24 hours — usually much sooner!

What's your enquiry about?
General Enquiry
NDIS Support
Aged Care
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Message Received! 🎉

Thank you for reaching out to Supporting Hands Care. A friendly coordinator will review your message and personally contact you within 24 hours.

Your enquiry has been safely received
A coordinator will be assigned to your case
You'll hear from us within 24 hours
Need urgent help? Call 1800 123 456
Find Us

Visit Our Office

Our Melbourne head office is conveniently located in the CBD. Walk-ins are welcome during business hours, but we recommend calling ahead to schedule a meeting with a coordinator.

Monday8:30am – 5:30pm Open
Tuesday8:30am – 5:30pm Open
Wednesday8:30am – 5:30pm Open
Thursday8:30am – 5:30pm Open
Friday8:30am – 5:00pm Open
Saturday9:00am – 1:00pm Open
SundayOffice closed
Phone Support24/7 including public holidays

Our care services and on-call phone support operate 24 hours a day, 7 days a week — including all public holidays. Office hours reflect administration and coordination team availability only.

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FAQs

Common Questions

Quick answers to the questions we hear most often. Can't find what you're looking for? Just give us a call.

What is the fastest way to get in touch with Supporting Hands Care?
For the fastest response, call us directly on +61 412 392 849. Our team is available 24 hours a day, 7 days a week. For non-urgent enquiries, the contact form on this page or email at info@supportinghandscare.com.au will receive a response within 24 hours.
How quickly will someone respond to my enquiry?
Phone calls are answered immediately or returned within the hour. Form submissions and emails are responded to within 24 hours — and usually much sooner during business hours. Urgent matters are always prioritised.
Can I visit your office without an appointment?
Yes, walk-ins are welcome during office hours (Mon–Fri 8:30am–5:30pm, Sat 9am–1pm). However, we recommend calling ahead on +61 412 392 849 so we can ensure the right coordinator is available to give you the time and attention you deserve.
Do you have staff who speak languages other than English?
Absolutely. Our team collectively speaks over 15 languages including Hindi, Punjabi, Nepali, Arabic, Vietnamese, Mandarin, Cantonese, Spanish, Tagalog, and more. When you contact us, let us know your preferred language and we'll connect you with a staff member who can assist you in that language.
What is a free consultation and what does it involve?
Our free initial consultation is a no-obligation conversation — by phone, video call, or in person — with one of our experienced care coordinators. We'll listen to your situation, answer your questions, explain all your options, and help you understand whether and how we can support you. There's no commitment required.
How do I make a complaint or provide feedback?
We welcome all feedback — positive or constructive. Contact our Feedback & Complaints team on +61 412 392 849 or email info@supportinghandscare.com.au. All complaints are treated seriously, responded to within 5 business days, and tracked through our quality improvement process. You can also contact the NDIS Commission on +61 412 392 849 if you wish to make a formal complaint.

Don't Wait — We're Here Now

Our team is ready and waiting to help you or your loved one access the right care and support. The first step is simply reaching out — and we'll take it from there.

+61 412 392 849 Start Intake Form
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