1Acceptance of Terms

These Terms of Use ("Terms") govern your access to and use of the Supporting Hands Care Pty Ltd ("we", "us", "our") website located at supportinghandscare.com.au (the "Website"). By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please do not use this Website.

2Who Can Use This Site

This Website is intended for use by current and prospective clients, their families and representatives, employees, job applicants, and members of the public seeking information about our services. If you are accessing this site on behalf of a person with disability or an older person, you confirm that you are authorised to do so.

3Use of This Website

When using this Website, you agree that you will not:

• Use the Website for any unlawful purpose or in a way that breaches any applicable law or regulation
• Attempt to gain unauthorised access to any part of the Website, our systems, or client data
• Submit false, misleading, or fraudulent information through any form on this Website, including the Client Intake Form or Careers application
• Interfere with or disrupt the operation of the Website, including through malicious code, scraping, or automated data collection
• Copy, reproduce, or republish content from this Website without our prior written consent

Information published on this Website is provided for general informational purposes only and does not constitute professional, medical, or legal advice. You should not rely solely on Website content when making decisions about care, funding, or support arrangements — please speak with our team directly.

4Our Services

Supporting Hands Care is a registered NDIS and My Aged Care provider offering disability and aged care support services across Australia. Descriptions of our services on this Website are general in nature. Actual services, pricing, and availability are confirmed individually with each client through a formal service agreement, following an assessment of your needs and eligibility.

We reserve the right to accept or decline any service enquiry at our discretion, including where we are unable to safely or appropriately meet a person's support needs.

5Client Rights & Responsibilities

As a client or participant, you have the right to:

• Be treated with dignity, respect, and cultural sensitivity
• Receive services that are safe and delivered by appropriately qualified staff
• Access information about your care, participate in decisions affecting you, and provide feedback or make a complaint without fear of reprisal
• Have your privacy protected in accordance with our Privacy Policy

In turn, we ask that clients (or their representatives) provide accurate information about their needs, treat our staff with respect, and notify us promptly of any changes to their circumstances, funding, or support requirements.

6Intellectual Property

All content on this Website — including text, graphics, logos, images, and software — is the property of Supporting Hands Care Pty Ltd or its licensors, and is protected by Australian and international copyright and trademark laws. You may view and print content for personal, non-commercial use only. Any other use, including reproduction, modification, or distribution, requires our prior written permission.

7Third-Party Links

This Website may contain links to third-party websites, such as the NDIS, My Aged Care, or other government and community resources. These links are provided for convenience only. We do not control, endorse, or take responsibility for the content, accuracy, or privacy practices of any third-party website.

8Limitation of Liability

To the maximum extent permitted by law, Supporting Hands Care Pty Ltd excludes all liability for any loss or damage arising from your use of, or inability to use, this Website, including any errors, omissions, or interruptions to Website content or availability.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

9Indemnity

You agree to indemnify and hold harmless Supporting Hands Care Pty Ltd, its directors, employees, and agents from and against any claims, losses, damages, or expenses arising from your misuse of this Website or breach of these Terms.

10Suspension & Termination

We reserve the right to suspend or restrict access to this Website, in whole or in part, at any time and without notice, including where we reasonably believe these Terms have been breached.

11Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes arising from these Terms or your use of this Website will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

12Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. The most current version will always be available on this page, along with the date it was last updated. Continued use of the Website after changes are published constitutes acceptance of the updated Terms.

13Contact Us

If you have any questions about these Terms of Use, please contact us: